It is understood that unanticipated events occur in everyone's life. In consideration of our clients and our commitment to provide an outstanding massage experience, the following policies have been adopted:


To ensure client privacy and an uninterrupted massage experience, please remain in the waiting area until your name is called.

For your first appointment, please arrive 15 minutes prior to the scheduled starting time. This allows for time to complete the Client Intake Form, change and prepare for your massage. After your first appointment, please arrive five minutes prior to your scheduled starting time. Early arrival allows for a relaxed and unhurried experience.

If late arrival is inevitable, your massage may need to be shortened in order to stay on schedule. The original treatment time will be charged.


Wellness Way Massage values your time and the time of all it’s clients. To ensure that all of it’s clients are treated fairly and are able to receive treatment in a timely manner, Wellness Way Massage requests that you provide at least 24-hours notice if you need to change, reschedule or cancel your appointment. If you change or reschedule your appointment without providing 24-hours advance notice or fail to keep your appointment (if you are a no-show) you will be charged a fee that equals the total price of the missed appointment.

It is understood that unexpected circumstances occur and those will be taken into account before charging your card.

To change or cancel an existing appointment, please send an email to or call (814) 321-1921 or reschedule your appointment online. Thank you for your consideration and understanding.


We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when the schedule will allow, we may be able to accommodate a partial or full appointment. The original appointment fee will be charged.


Clients who fail to show for appointments may be asked to pre-pay for future services.


At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.


Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.


The massage therapists are happy to adjust pressure, temperature, music volume, work longer on an area or move on if you request it.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave.

Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session.

You are in control.


The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.


It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

For clients undergoing chemo and radiation therapies – If you are currently in treatment, or if your last treatment session was less than 12 months ago, we require a doctor's note that states the doctor is aware of and agrees to the desired treatment.